How Pinnacle Pharmacy Works

We are privileged to offer our pharmacy services to you. However, we recognize that you have a wide range of choices and have every right to choose a different pharmacy to fill your prescriptions.

If you wish to transfer your prescription to another pharmacy, we promise to facilitate the transfer with no questions asked.

However, we strive to positively change your perception of traditional pharmacy practice and we are grateful for the opportunity to service your prescription needs.

We are an independent specialty pharmacy based in Little Rock that strives towards getting you the best prices, increased medication access, and exceptional customer service — with a personal touch that only a local, independent pharmacy can provide.

We utilize a pharmacy solution technology company called NimbleRx. NimbleRx is a HIPAA compliant patient app that makes it easy to get your prescriptions in your hands, on schedule.

If you do not wish to use the NimbleRx app, simply call us and we will help you place your order. Our team will answer any additional questions then confirm your payment and delivery information to place your order through NimbleRx on your behalf to ensure your information is protected.

As soon as our team has ensured the best possible copay for your prescription, you will receive a text link from NimbleRx letting you know that your order is ready for checkout.

The next step is to utilize one of two ways to complete your checkout:

1. Follow the steps included in the text link through the NimbleRx app

2. Call us and we will be happy to help you complete your checkout process

Our team is determined to find you the best possible copay for your prescription. We will compare your copay through insurance with our competitive cash pricing and apply any additional promotions available based on your eligibility before we notify you that your order is ready for checkout.

If we cannot find your insurance through our pharmacy software program we will send you a text link through NimbleRx to request your insurance information. If you do not wish to utilize the link through NimbleRx, simply call us and we will confirm your information over the phone.

You should receive delivery tracking information with every order. We are located in Little Rock and we quote an average estimated delivery of 1–3 business days depending on your location within Arkansas.

However, due to limitations with our couriers, delivery times can occasionally exceed our quoted 1–3 business days for more distant locations in the state. We advise you to follow the tracking information linked to your order and call us if you are experiencing a pattern of delays.

We encourage your feedback on your delivery experience and will do the best we can to improve your experience.

We do not automatically send any prescription refills to you without your authorization and confirmation of payment and address.

There are 3 ways to submit a refill request:

1. Complete the refill request submission form on our website

2. Request a refill through the NimbleRx app

3. Call the pharmacy to request a refill over the phone

Our team is happy to provide you with transparency regarding the billing process and cost breakdown of your prescription. If the medication is still not cost effective, we will work with your provider to look for appropriate coverage options and alternative medication therapies.

As an independent pharmacy, we have the flexibility to work directly with manufacturers and explore patient assistance programs that larger chain pharmacies often overlook.

To ensure compliance standards, you may receive a text message after your order has been placed to request your signature to acknowledge the details of your order. The timing of your signature does not affect the delivery of your order.

A signature is not required upon delivery of your order. If you need to request a signature upon delivery, please call us before you place your order.

You are not required to refill your prescription. If you are not ready to refill your prescription, you can either ignore the text or select a future refill request date through the NimbleRx app.

If you are receiving excessive, unnecessary or unwanted notifications from NimbleRx, you can change your communication preferences through the NimbleRx app or by calling us and we can request the changes on your behalf.

Pinnacle Pharmacy is licensed in Arkansas, so we can ship prescriptions to patients throughout the state. Whether you're in Fayetteville, Fort Smith, Jonesboro, Hot Springs, or anywhere else in Arkansas — we've got you covered.

We are unable to ship to other states at this time.

Pinnacle Pharmacy has our own discounted cash prices that are better than online discount card websites in most instances. We'll always compare options to make sure you're getting the best price available.

Pinnacle Pharmacy specializes in three key areas: dermatology, ophthalmology, and women's health. Our team has deep expertise in these specialty medications, ensuring you receive knowledgeable support and guidance.

We also fill general prescriptions and work with providers across all specialties. If you have a prescription outside our specialty areas, we're still happy to help!

As an independent specialty pharmacy based in Little Rock, we offer a level of personalized care that chain pharmacies simply can't match. When you call us, you'll speak with someone who knows your name and your prescription history.

We take the time to find you the best possible price, navigate insurance complexities on your behalf, and ensure your medications arrive safely at your door. Our local team lives and works right here in Arkansas — and we're dedicated to serving patients across the entire state with the same care we'd give our own family.